Insurance Back Office Staffing

Claims and policies, processed on time.

A full-time insurance processing specialist who works your claims files, policy changes and renewals, and keeps every record complete, inside your agency or claims system and your hours.

Today’s work

Claims intake

Logs new claims, gathers the documents and details, and sets up each file for your adjusters.

Claims file support

Follows up on missing information, updates claim notes and keeps every file ready for an adjuster’s decision.

Policy servicing

Processes endorsements, renewals, cancellations and certificates of insurance in your agency management system.

Premium audit support

Collects payroll and sales records from policyholders and prepares audit worksheets for your auditors to review.

What does an insurance processing specialist do?

An insurance processing specialist handles the back office work behind your policies and claims: claims intake and file support, policy changes, renewals and audit paperwork.

  • Claims intake

    Logs new claims, gathers the documents and details, and sets up each file for your adjusters.

  • Claims file support

    Follows up on missing information, updates claim notes and keeps every file ready for an adjuster’s decision.

  • Policy servicing

    Processes endorsements, renewals, cancellations and certificates of insurance in your agency management system.

  • Premium audit support

    Collects payroll and sales records from policyholders and prepares audit worksheets for your auditors to review.

  • Quotes and data entry

    Enters applications and quote details into carrier portals and your system, accurately and completely.

  • Policyholder correspondence

    Answers routine emails and calls from policyholders and carriers, so your producers and adjusters stay on the decisions.

Tools they already know

Tell us your stack and we screen for it.

  • Applied Epic
  • AMS360
  • HawkSoft
  • EZLynx
  • Guidewire
  • Salesforce
  • Adobe Acrobat
  • Microsoft 365
  • Excel
  • And moreUsing something else? We screen for that too.

Before you meet anyone

How we screen insurance specialists.

Every candidate is checked against the work, your tools and your hours. You only interview the people who pass.

See screened candidates
  1. The duties, not the title

    We review the insurance work each candidate has actually done: claims intake, policy servicing, renewals and audit support.

  2. Your agency or claims system

    Tell us your stack and we shortlist people who have worked in it, from Applied Epic and AMS360 to Guidewire.

  3. How they write and speak

    Claims and policy work means emailing and calling policyholders and carriers, so we screen written and spoken English for the role.

  4. Your hours

    We confirm each candidate can work your business hours, so policyholders and carriers reach them while your office is open.

  5. Background and medical checks

    Every hire passes background and medical checks before day one. They’re part of the process, not an extra.

  6. Then you interview the shortlist

    You meet the candidates who pass, ask your own questions, and choose who joins your team.

One monthly fee per employee.

No placement fee. No separate hiring charges. Everything you need to get a new hire started on your team is inside the fee.

A local hire, salary plus overhead$1,375/wk
A Remote Employee$473/wk

Illustrative example that updates with the calculator. Your fee depends on the role and experience level; the marketplace shows a monthly range for each candidate.

Inside the fee

  • Recruiting and screening
  • Background & medical checks
  • Compliance & BIR registration
  • Payroll & employment taxes
  • Comprehensive medical benefits
  • Perks & team events
  • Workstation & equipment
  • IT support & HR administration
  • HR management software

Our work in action

HealthcareSurgical admin

Eye Surgery Center: surgical prep moved 2–3 days ahead of schedule

“We are still in the beginning stages, but I am hopeful that our partnership will continue to grow.”

Manager, Eye Surgery Center

Read the case study
Enterprise softwareCollections

Epicor: an 11-person collections team, hired fast

Stronger AR through collections, better customer communication, and a bigger team without slowing productivity.

Read the case study
Martial artsLead response

Torrent BJJ: faster lead response and more student sign-ups

“We were able to streamline a number of day-to-day tasks. This helped improve overall workflow, freed up time, and made it easier to focus on growing the business.”

Mike Downes, Owner

Read the case study
LandscapingBookkeeping & admin

Rustic Countrysides: lower costs and higher productivity

“The support has been incredible. We can call, email, or text the team anytime and get immediate help. They’ve been flexible, responsive, and genuinely invested in helping our team succeed.”

Jamie Moricle, Employment Facilitator

Read the case study
Real estateOperations & admin

Handa Developers Group: less workload on leadership, more capacity for growth

“The team has been disciplined, sincere, and helpful in reducing our workload so we can focus on other areas of the business.”

Sanjay Kapoor, COO and Partner

Read the case study
ConstructionOperations & admin

Byrne & Jones: 70% lower labor costs while scaling operations

“Working with Remote Employee has strengthened our organization by improving efficiency and increasing capacity. It’s not just a cost strategy—it’s about building a more efficient, scalable organization.”

Misty Walter, Business Operations Manager

Read the case study
HVAC & field servicesDispatch & support

Carrier: fixed broken operations without replacing the systems

“Remote Employee gave us access to highly skilled talent we couldn’t afford locally.”

Carrier executive

Read the case study
Financial servicesAudit & collections

AFCO: 40% lower costs and double the collections performance

“To perform our core functions, we need professionals who can not only read financial statements but understand the broader context and communicate effectively with customers to collect additional premiums.”

AFCO executive

Read the case study
Logistics & e-commerceOutreach & coordination

Amazon: a national rollout to 80% of U.S. MDU properties

“It required a highly capable, detail-oriented professional who could manage a complex process end-to-end. Remote Employee helped us find exactly that talent, and the results speak for themselves.”

Amazon executive

Read the case study

What would this role cost you?

Hours (part-time is estimated at half the full-time price)
Where you hire today
$
Benefits, payroll tax, space, equipment
Your cost today, per year$71,500
A Remote Employee, per year$24,600
DifferenceAbout $3,908 a month
$46,90066% less

Want the real number for your role?

Or post your position and we shortlist in days.

Illustrative, not a quote. The Remote Employee figure is an example fee for this role and experience level. Overheads include recruiting, payroll, benefits, office and equipment. UK and Australia figures use fixed example exchange rates.

Candidates like these, before any call.

Sample profiles for illustration. Live candidates are in the RE Portal marketplace.

Sample

Insurance Processing Specialist

Joanna E.

5+ years
Total Monthly CostUS$1,500 – US$1,900

Joanna is an Insurance Processing Specialist with 5 years of experience in Applied Epic, working US Eastern hours.

Applied EpicEndorsementsRenewals+3 more
English FluentBS Business Administration
Sample

Claims Support Specialist

Marvin O.

6+ years
Total Monthly CostUS$1,700 – US$2,200

Marvin is a Claims Support Specialist with 6 years of experience in Guidewire, working US Central hours.

GuidewireClaims intakeFile reviews+3 more
English FluentBS Economics
Sample

Policy Services Specialist

Shiela N.

4+ years
Total Monthly CostUS$1,400 – US$1,800

Shiela is a Policy Services Specialist with 4 years of experience in AMS360, working US Pacific hours.

AMS360CertificatesCarrier portals+3 more
English FluentBS Business Administration
Sample

Premium Audit Assistant

Edgardo L.

7+ years
Total Monthly CostUS$1,800 – US$2,300

Edgardo is a Premium Audit Assistant with 7 years of experience in Excel, working US Eastern hours.

ExcelAudit worksheetsPayroll records+3 more
English FluentBS Accountancy
Sample

Underwriting Assistant

Rowena P.

5+ years
Total Monthly CostUS$1,600 – US$2,000

Rowena is an Underwriting Assistant with 5 years of experience in Applied Epic, working US Central hours.

Applied EpicLoss runsQuote prep+3 more
English FluentBS Financial Management
Next step

Start hiring your way. It’s easy with us.

Tell us what you need, post a job description, or check out our candidates to start getting the right people on your team.

Talk it out

Tell us about the role. We’ll walk you through the cost, timeline, and how our model works.

Book a consultation

Post the role

Upload a job description. We’ll shortlist candidates who match what you’re looking for.

Post a job description

Look at candidates

See pre-vetted candidates and choose who you want to interview. No commitment is required.

Browse talent

Questions about hiring insurance specialists.

How hiring through Remote Employee works for this role.

They handle the back office work behind your policies and claims: logging new claims and gathering documents, keeping claim files complete for your adjusters, processing endorsements and renewals, issuing certificates, and preparing premium audit paperwork.

Yes. They take the intake, documentation and follow-up off your adjusters’ and auditors’ desks, so your team spends its time on the decisions. Tell us how your claims or audit work is split and we screen for it.

The ones you already run. Tell us your stack and we shortlist people who have worked in it, typically Applied Epic, AMS360, HawkSoft, EZLynx, or Guidewire, alongside carrier portals.

You give them their own login with the permissions you choose, as you would for anyone on your team. They work on equipment we provide, and every hire passes background and medical checks before they start.

Either or both. Tell us which lines of business you write and we screen for candidates who have worked on them.

It depends on the role, experience, and skills you’re looking for.

Once we know who you need, we’ll give you the cost upfront. There’s a one-time setup fee per employee, followed by a monthly fee. Businesses typically save 50–70% compared with hiring a similar role in the US with equivalent education, experience or other qualifications.

Remote Employee® is the legal employer. We employ your team member locally in the Philippines and take care of their payroll, taxes, contracts, and compliance. You just pay a set monthly invoice while we take care of the rest.

No sales call needed

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