Call center outsourcing, answered on the first ring.

You tell us who you need and what you need them to do, from answering inbound calls to handling chat, email, and cancel requests. We recruit and screen agents in the Philippines based on your requirements, then introduce you to the people who fit.

Then you interview the ones you want and choose who to hire. They work your channels, on your hours, while we handle all the details outside of their duties, including local employment, payroll, benefits, HR, IT, and ongoing employee support, so you can focus on your customers.

Yes. Phone is only one channel.

We staff live chat, email, and tech support agents too, plus outbound and collections callers, so every customer conversation is covered.

Yes. We staff reps who handle order tracking, returns, refunds, and shopper questions across email, chat, and phone, inside your store and help desk.

Most staffing agencies find a candidate, charge a placement fee, and step away. Payroll, benefits, and replacing them become your job.

We recruit and screen too, but there’s no placement fee, and we stay the employer. Payroll, benefits, equipment, and HR are ours. If a hire doesn’t work out, we replace them at no extra cost.

It depends on the role, experience, and skills you’re looking for. A live chat agent and a retention specialist won’t cost the same.

Once we know who you need, we’ll give you the cost upfront. There’s a one-time setup fee per employee, followed by a monthly fee. Businesses typically save 50–70% compared with hiring a similar role in the US with equivalent education, experience, or other qualifications.

Most call center roles are hired within 2 weeks (14 days). Timing depends on the role, how specific your requirements are, and your interview schedule. If you’re hiring ahead of a holiday rush, a launch, or a busy season, tell us your deadline. If we expect the search to take longer, we’ll say so upfront.

Yes, that’s part of how we screen. Just tell us what you use, whether it’s Zendesk, Freshdesk, Intercom, Five9, RingCentral, or something else.

We’ll shortlist candidates who have already worked in them, so you’re not paying someone to learn your systems. You’ll see their experience on every profile before you meet them.

Yes. We facilitate the interviews, but you ask the questions. All we need is your availability and who you want to meet from the shortlist.

We handle recruiting and initial phone screening including background and medical checks, then introduce you to qualified pre-vetted candidates through a shortlist. After interviewing the ones you want, you choose which ones you want to hire.

Yes. You can hire full-time or part-time, and either way they work only for your business.

They work the hours you set, use your tools, follow your scripts and processes, and focus on the role you hired them to do.

Through the RE Portal, which puts hiring and managing your Remote Employees in one place.

Browse candidates, manage interviews, view employee information, track time and performance, access documents, manage tasks, and stay on top of your team while we handle the local support behind the scenes.

Once you’ve chosen who you want to hire, we’ll deal with their employment contract, set them up with a workstation and equipment, prepare their benefits, and get them connected to you.

All you take care of is training them on your product, scripts, and processes, and managing them as a member of your team. Keep in mind, we have 24/7 IT support, so if you ever need assistance with the hire, we’ve got it covered.

Instead of paying your hires through payroll, you just pay our invoice at the end of the month. We take care of the details so that your hire is actually employed and not a contractor or freelancer. We accept bank transfers and credit card payments for the invoice.

There’s a one-time setup fee per seat, which covers their workstation and equipment. Replacing a hire costs nothing extra: if you’re not happy, we replace them for free.

You control their access. You set their logins and permissions in your own help desk and phone systems, the same as any in-house hire, and remove them whenever you need to.

They work on equipment we provide, over secure networks.

Yes. Every agent is based in the Philippines and employed by us locally.

They work your hours, from one of our Class-A offices or from home, with a local team supporting them either way.