A remote administrative team took over pre-surgery coordination, so prep ran ahead of schedule and clinical staff got time back for patients.
The result
2–3daysahead
Surgical preparation moved 2–3 days ahead of schedule.
We are still in the beginning stages, but I am hopeful that our partnership will continue to grow.
01The situation
Every procedure depends on prep done right before surgery day. As patient volumes grew, the Eye Surgery Center needed more administrative hands to keep that prep ahead of schedule.
The goal was earlier prep, so the clinical team could focus on patients.
02The problem
Prep is time-sensitive and coordination-heavy, and busy periods stretched the team’s capacity.
Without more support, paperwork could delay prep and pile pressure on the clinical team.
03The solution
We built the center a remote healthcare support team to handle pre-surgical prep and day-to-day admin work.
This was the center’s first offshore team, and it worked like part of the staff.
We provided trained healthcare administrative professionals.
We supported pre-surgical preparation and patient coordination.
The team worked inside the center’s existing systems and workflows.
We cut the administrative load on the in-house team.
We handled HR, payroll, equipment, and employee support.
04The outcome
The results
Pre-surgery admin now has its own team.
The Eye Surgery Center now has prep handled well before each surgery, with room to add staff as volumes grow.
“We are still in the beginning stages, but I am hopeful that our partnership will continue to grow.”
No placement fee on a surgical administrator. One monthly fee covers each person.
Illustrative figures that change as you use the calculator. Fees depend on role and experience, and every marketplace candidate shows a monthly range.
Stronger AR through collections, better customer communication, and a bigger team without slowing productivity.
Read the case study“We were able to streamline a number of day-to-day tasks. This helped improve overall workflow, freed up time, and made it easier to focus on growing the business.”
Mike Downes, Owner
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Jamie Moricle, Employment Facilitator
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Sanjay Kapoor, COO and Partner
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Misty Walter, Business Operations Manager
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Carrier executive
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Amazon executive
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