Every open seat in Epicor’s collections team added to everyone else’s workload. We delivered experienced collectors who needed minimal onboarding, and invoices kept getting paid on time.
The result
11person teambuilt
An 11-person team was built and deployed.
Epicor strengthened AR through collections, improved customer communication, and scaled its team without slowing productivity.
01The situation
Epicor’s customer base kept growing, and collections needed experienced people to keep up. Long hiring and onboarding weren’t an option. Each open seat piled work onto everyone else.
Whoever filled a seat had to fit Epicor’s workflows quickly.
02The problem
Epicor needed collectors who could talk to customers, understand collections, and work inside its existing systems without disrupting daily operations.
Open seats put collections at risk and pushed extra accounts onto the rest of the team.
03The solution
We built Epicor a remote collections team that paired experience with operational support.
We screened for collectors who could perform from their first shift.
We sourced experienced collections and customer support professionals.
We sent pre-screened candidates, with resumes and audio recordings, to shorten the hiring decision.
New hires reached productivity with minimal onboarding.
We provided secure offices, equipment, and ongoing employee support.
When someone left, we sent a qualified replacement, so operations kept moving.
04The outcome
The results
A time-sensitive staffing problem became a collections operation Epicor can scale.
Epicor now keeps cash flow steady, with a collections team it can grow alongside the business.
“Epicor strengthened AR through collections, improved customer communication, and scaled its team without slowing productivity. Faster hiring. Minimal onboarding. Reliable performance. All supported by a dedicated global remote team and proven offshoring solutions.”
No placement fee on a collector or support rep. You pay one monthly fee per person.
Illustrative figures that change as you use the calculator. Fees depend on role and experience, and every marketplace candidate shows a monthly range.
“We are still in the beginning stages, but I am hopeful that our partnership will continue to grow.”
Manager, Eye Surgery Center
Read the case study“We were able to streamline a number of day-to-day tasks. This helped improve overall workflow, freed up time, and made it easier to focus on growing the business.”
Mike Downes, Owner
Read the case study“The support has been incredible. We can call, email, or text the team anytime and get immediate help. They’ve been flexible, responsive, and genuinely invested in helping our team succeed.”
Jamie Moricle, Employment Facilitator
Read the case study“The team has been disciplined, sincere, and helpful in reducing our workload so we can focus on other areas of the business.”
Sanjay Kapoor, COO and Partner
Read the case study“Working with Remote Employee has strengthened our organization by improving efficiency and increasing capacity. It’s not just a cost strategy—it’s about building a more efficient, scalable organization.”
Misty Walter, Business Operations Manager
Read the case study“Remote Employee gave us access to highly skilled talent we couldn’t afford locally.”
Carrier executive
Read the case study“To perform our core functions, we need professionals who can not only read financial statements but understand the broader context and communicate effectively with customers to collect additional premiums.”
AFCO executive
Read the case study“It required a highly capable, detail-oriented professional who could manage a complex process end-to-end. Remote Employee helped us find exactly that talent, and the results speak for themselves.”
Amazon executive
Read the case studyPick a time with a recruiter who has staffed collections and customer support roles before.
Times in your time zone · Video call, 10 minutes
Booking your call…
Talk to a recruiter, post the role, or look through pre-vetted collections and customer support staff. Start wherever fits.
Tell us how many collectors you’re missing. We’ll show you what each costs, and how soon they could start.
Book a 10-minute callSend the job description for the collector or support rep you need. We’ll shortlist people who match it.
Post a job descriptionBrowse collections specialists and support representatives. Shortlist who you’d like to interview.
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