How We Helped Epicor Scale Collections Operations with Fast, Reliable Hiring

Epicor strengthened AR through collections, improved customer communication, and scaled its team without slowing productivity. Faster hiring. Minimal onboarding. Reliable performance. All supported by a dedicated global remote team and proven offshoring solutions.

Ricardo Sanchez
Head of Collections at Epicor

Epicor

Industry:

Enterprise Software

Positions:

Collections & Customer Support

Seats:

Specialists & Representatives

The Situation: Growing Collections Demand Required Faster Hiring

As Epicor’s customer base grew, the collections team needed experienced professionals to manage customer accounts and maintain service levels. Lengthy hiring and onboarding weren’t an option, and every vacancy put additional pressure on the team, making it harder to maintain productivity and deliver consistent customer communication. The business needed collections specialists and customer support who could integrate quickly into existing workflows and perform with minimal onboarding.

The Problem: Finding Experienced Collections Professionals Quickly

The challenge wasn’t simply hiring more people. It was finding collections specialists who could confidently communicate with customers, understand collection processes, and integrate into Epicor’s existing systems without disrupting daily operations.

Time-sensitive hiring requirements
Need for experienced collections professionals
Minimal onboarding expectations
Consistent staffing to support business continuity

Without the right hiring partner, vacancies risked slowing collections performance, increasing workload across the team, and impacting the customer experience.

The Solution: A Collections and Customer Support Team Built for Speed and Continuity

With our offshoring solutions, we helped Epicor build a remote collections team that combined experience with operational support. We didn’t just hire people. We built a workforce designed to perform from day one.

We sourced experienced collections and customer support professionals.
We provided pre-screened candidates, including resumes and audio recordings to speed up hiring.

We enabled new hires to reach productivity with minimal onboarding.

We provided enterprise-ready offices, equipment, and ongoing employee support.

We maintained operational continuity through fast, qualified replacements.

The Outcome: Fast Hiring and a High-Performing 11-Person Team

What started as a time-sensitive staffing challenge became a dependable, scalable collections operation. With the help of our offshoring solutions,

An 11-person team was successfully built and deployed
Approximately 15 qualified candidates were delivered during recruitment

New hires reached expected productivity with minimal onboarding

Business and departmental performance expectations were consistently achieved

Qualified replacements were provided without disrupting operations

This didn’t just help Epicor hire collections professionals faster. It created a reliable staffing model that supports business continuity, strengthens customer interactions, and gives the collections team the flexibility to scale as business needs grow.

Today, Epicor operates with a team that makes sure invoices get paid on-time, making cash flow consistent and readily available for growth. Customer experiences improved and the business itself has been able to significantly scale as well.

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Location

US UK AUS

Employees 15

Onshore Salary $50,000

Real Cost per Person

Total Onshore Employee® Cost $0

Total Remote Employee® Cost $0

Total Projected Savings*

* Projected savings are for reference only and may vary depending on employee experience and skill level. The calculation considers a 30% additional cost per employee on top of their salary due to HR administration, benefits, payroll, taxes and other overheads.

Why Companies Choose Remote Employee®

Reduce labor costs, not talent.

Reduce payroll costs by up to 70% without compromising employee retention, productivity, quality, or performance in the role.

Interview and select every hire.

You meet candidates directly and retain full decision-making authority over who joins your team. No blind placements.

Build teams that stay.

High retention supported by professional offices, employee benefits, and on-the-ground operational support.

Talk to an Offshoring Specialist

Speak to one of our industry specialists. We’ll help you build your remote team.

Reduce Labour Costs by up to 70%

Reduce Labour Costs by up to 70%

How We Helped Epicor Scale Collections Operations with Fast, Reliable Hiring

Epicor

Industry:

Positions:

Seats:

The Situation: Growing Collections Demand Required Faster Hiring

The Problem: Finding Experienced Collections Professionals Quickly

The Solution: A Collections and Customer Support Team Built for Speed and Continuity

The Outcome: Fast Hiring and a High-Performing 11-Person Team

Calculate Your Savings

How Much Can You Save?

Real Cost per Person

Total Projected Savings*

Why Companies Choose Remote Employee®

Reduce labor costs, not talent.

Interview and select every hire.

Build teams that stay.

Talk to an Offshoring Specialist

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