How We Scaled a National Rollout to 80% of U.S. MDU Properties

Amazon solved a complex access problem and executed a rollout across millions of residential units. Outreach. Coordination. Execution. All handled by our dedicated global remote team.
“It required a highly capable, detail-oriented professional who could manage a complex process end-to-end. Remote Employee helped us find exactly that talent, and the results speak for themselves.”
Amazon Executive

Amazon

Industry:

Logistics & E-Commerce

Positions:

Outreach, Collections & Projects

Seats:

Specialists, Skip Tracers & Coordinators

The Situation: Amazon’s Logistics Breakdown at MDU Properties

Amazon faced a nationwide logistics breakdown at multi-dwelling unit (MDU) properties. Drivers couldn’t access buildings, leading to failed deliveries, increased theft, and rising operational costs. The challenge wasn’t just operational—it was scale. Millions of units, complex ownership structures, and no efficient way to reach decision-makers. 

The Problem: A Nationwide Delivery Problem

The problem went deeper than access. It was a breakdown in ownership visibility, outreach, and coordination. 

 

  • No direct access to buildings → packages left unsecured 
  • High theft rates and repeat delivery attempts 
  • Ownership buried in LLC structures and large management groups 
  • No scalable outreach or coordination model 

The Solution: A Team Built to Execute at Scale

We deployed a fully integrated, white-labeled remote workforce to act as Amazon’s national outreach and coordination engine. We didn’t just support the program. We made it executable at scale: 

 

  • We built and trained a dedicated team for ownership identification and outreach 
  • We launched a high-volume skip-tracing operation using global talent 
  • We integrated directly into Amazon systems to manage and deliver digital contracts 
  • We executed multi-channel outreach across phone, email, text, and social 
  • We coordinated nationwide installation logistics through centralized remote project teams 
  • We implemented QA and follow-up to ensure completion and accountability

The Outcome: 80% of U.S. MDU Properties Onboarded

What others couldn’t solve at scale, Amazon executed with Remote Employee. Amazon onboarded ~80% of targeted MDU properties nationwide, turning the delivery issue into a structured, effective, and high-performing rollout.  

 

The results? Failed deliveries dropped, repeat trips decreased, and theft exposure was reduced in high-density areas. Amazon now has a proven model it can use to execute future nationwide rollouts—powered by a high-performing remote workforce built to handle complex infrastructure projects at scale. 

Calculate Your Savings 

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How Much Can You Save?

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Total Projected Savings*

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* Projected savings are for reference only and may vary depending on employee experience and skill level. The calculation considers a 30% additional cost per employee on top of their salary due to HR administration, benefits, payroll, taxes and other overheads.

Why Companies Choose Remote Employee® 

Reduce labor costs, not talent. 

Reduce payroll costs by up to 70% without compromising employee retention, productivity, quality, or performance in the role. 

Interview and select every hire. 

You meet candidates directly and retain full decision-making authority over who joins your team. No blind placements. 

Build teams that stay. 

High retention supported by professional offices, employee benefits, and on-the-ground operational support. 

Talk to an Offshoring Specialist

Speak to one of our industry specialists.   We’ll help you build your remote team. 
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