Customers waited while dispatch, support, vendors, and collections ran on systems that wouldn’t connect. A remote team did the connecting, and the overflow queue disappeared.
The result
89%shorterhold times
Customer hold times dropped by 89%.
Remote Employee gave us access to highly skilled talent we couldn’t afford locally.
01The situation
Dispatch, support, vendors, and collections each ran on their own legacy system. Nothing integrated. Customers waited while teams worked in the dark.
A full replacement meant tens of millions and years of work.
02The problem
The platforms couldn’t share data. No one saw the whole operation.
Decisions stalled. Customers waited. Teams worked in silos. Fixing it meant rebuilding everything.
03The solution
No overhaul. We built a remote operations team that tied the systems together in real time.
We didn’t change the systems. We connected them with people.
We built a central digital contact center and staffed it with trained remote professionals.
We wrote routing rules that send each customer to the right person instantly.
We supported operations across 41,000+ ZIP codes.
Dispatch, technical support, vendor coordination, and collections now run in one workflow.
We handled hiring, equipment, IT, and HR, so Carrier’s managers could run operations.
04The outcome
The results
Customers reach the right person without waiting.
Carrier now runs dispatch, support, vendors, and collections as one operation.
“Remote Employee gave us access to highly skilled talent we couldn’t afford locally.”
No placement fee for a dispatcher or support agent. One monthly fee covers each person.
Illustrative figures that change as you use the calculator. Fees depend on role and experience, and every marketplace candidate shows a monthly range.
“We are still in the beginning stages, but I am hopeful that our partnership will continue to grow.”
Manager, Eye Surgery Center
Read the case studyStronger AR through collections, better customer communication, and a bigger team without slowing productivity.
Read the case study“We were able to streamline a number of day-to-day tasks. This helped improve overall workflow, freed up time, and made it easier to focus on growing the business.”
Mike Downes, Owner
Read the case study“The support has been incredible. We can call, email, or text the team anytime and get immediate help. They’ve been flexible, responsive, and genuinely invested in helping our team succeed.”
Jamie Moricle, Employment Facilitator
Read the case study“The team has been disciplined, sincere, and helpful in reducing our workload so we can focus on other areas of the business.”
Sanjay Kapoor, COO and Partner
Read the case study“Working with Remote Employee has strengthened our organization by improving efficiency and increasing capacity. It’s not just a cost strategy—it’s about building a more efficient, scalable organization.”
Misty Walter, Business Operations Manager
Read the case study“To perform our core functions, we need professionals who can not only read financial statements but understand the broader context and communicate effectively with customers to collect additional premiums.”
AFCO executive
Read the case study“It required a highly capable, detail-oriented professional who could manage a complex process end-to-end. Remote Employee helped us find exactly that talent, and the results speak for themselves.”
Amazon executive
Read the case studyPick a time with a recruiter who has staffed support, dispatch, purchasing, and collections roles before.
Times in your time zone · Video call, 10 minutes
Booking your call…
Talk to a recruiter, post the role, or look through pre-vetted support, dispatch, purchasing, and collections staff. Start wherever fits.
Tell us where customers are waiting. We’ll price the team and tell you when we could start.
Book a 10-minute callSend the job description for a dispatcher, support agent, or collector. We’ll shortlist people who match it.
Post a job descriptionBrowse support specialists, dispatchers, and collections staff. Shortlist who you’d like to interview.
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