How We Increased Student Sign-Ups by Improving Lead Response

Torrent BJJ streamlined their day-to-day operations, improved how they handled inquiries, and turned more leads into enrollments. Leads. Response. Follow up. Conversions. All handled and supported by a dedicated global remote team.

“After working with Remote Employee, we were able to streamline a number of day-to-day tasks. This helped improve overall workflow, freed up time, and made it easier to focus on growing the business.”

Mike Downes
Owner at TORRENT BJJ

Torrent BJJ

Industry:

Fitness & Martial Arts

Positions:

Admin, Customer Support & Sales

Seats:

Representatives & Assistants

The Situation: Growth Slowed by Day-to-Day Operations

Torrent BJJ was managing daily operations internally while continuing to grow its student base. But as inquiries increased, so did the workload. The tasks started taking longer than expected, and staying on top of everything became more difficult. The time that could have been spent growing the business was being pulled into daily operations. The business was growing. But the systems weren’t keeping up.

The Problem: Time-Consuming Tasks Impacting Productivity and Conversions

The real issue wasn’t demand. It was managing it efficiently.

Slower response times to leads and inquiries

Time-consuming administrative tasks

Limited capacity to follow up consistently

Reduced focus on higher-priority growth activities

Because of this, opportunities were being missed. Leads weren’t always handled quickly, and internal time was stretched across too many tasks. As demand grew, it became harder to keep up, making it difficult to stay consistent and convert inquiries into actual enrollments.

The Solution: A Remote Team Built for Consistency and Support

Instead of continuing to manage everything internally, Torrent BJJ built a remote team through Remote Employee. We didn’t just add support. We helped them stay consistent.

We provided trained professionals to handle lead responses and day-to-day admin tasks.

We helped improve response time by ensuring inquiries were handled quickly and consistently.

We reduced the internal workload so the team could focus on higher-priority activities.

They retained full control over how tasks were handled, while we supported the structure behind the team.

We handled recruiting, HR, and ongoing support to keep things running smoothly.

Everything is handled. Everything is consistent. Everything is easier to manage.

This wasn’t just about support. It was about freeing up time to focus on growth.

The Outcome: Increased Student Sign-Ups and Improved Lead Conversions

What was once hard to keep up with day-to-day, Torrent BJJ streamlined with Remote Employee. They improved how leads were handled and turned a time-consuming process into a more consistent and effective system.

The results? Student sign-ups increased, conversion from inquiries to enrollments improved, and response times to leads became faster and more consistent. Torrent BJJ now has a more reliable way to manage daily operations—while focusing more on growing the business, supported by a remote team built to handle ongoing tasks with consistency.

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Location

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Employees 15

Onshore Salary $50,000

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Total Onshore Employee Cost

Total Remote Employee® Cost

Total Projected Savings*

* Projected savings are for reference only and may vary depending on employee experience and skill level. The calculation considers a 30% additional cost per employee on top of their salary due to HR administration, benefits, payroll, taxes and other overheads.