Collectors got real-time access to the audit numbers, and CPA-level work moved to a lower-cost remote team. Collections doubled, and costs fell.
The result
40%lowercosts
Total program costs were reduced by 40%.
To perform our core functions, we need professionals who can not only read financial statements but understand the broader context and communicate effectively with customers to collect additional premiums.
01The situation
When a policy audit showed a customer owed more, AFCO’s auditors figured out the amount, and collectors had to ask for it. The two teams worked apart, so customers got bills no one on the phone could explain.
Highly paid auditors couldn’t collect, and collectors didn’t understand the numbers.
02The problem
Collectors had the balance due, but not the payroll figures, class codes, or audit math behind it.
Payments stalled while questions bounced between teams. Costs kept climbing, with nothing connecting the audit to the collection.
03The solution
We built a remote team that pairs CPA-level skill with collectors who know what’s behind every bill.
No more handoffs. Auditors and collectors worked the same accounts, together.
We hired CPA-level talent for a fraction of what AFCO was paying.
We put auditors and collectors on one team, working side by side.
Collectors got the audit numbers as soon as they were ready.
Collectors could explain each bill, so customer calls got clearer.
We handled the hiring, equipment, IT, and HR, so AFCO could focus on collecting.
04The outcome
The results
Collectors now get the full picture on every bill, and auditors stay on audits.
AFCO now collects more of what it’s owed, runs more accurate audits, and gives customers clear answers, for less than it used to spend.
“To perform our core functions, we need professionals who can not only read financial statements but understand the broader context and communicate effectively with customers to collect additional premiums.”
There’s no placement fee to hire an auditor or collector. One fee a month covers them, start to finish.
Illustrative example that updates with the calculator. Your fee depends on the role and experience level; the marketplace shows a monthly range for each candidate.
“We are still in the beginning stages, but I am hopeful that our partnership will continue to grow.”
Manager, Eye Surgery Center
Read the case studyStronger AR through collections, better customer communication, and a bigger team without slowing productivity.
Read the case study“We were able to streamline a number of day-to-day tasks. This helped improve overall workflow, freed up time, and made it easier to focus on growing the business.”
Mike Downes, Owner
Read the case study“The support has been incredible. We can call, email, or text the team anytime and get immediate help. They’ve been flexible, responsive, and genuinely invested in helping our team succeed.”
Jamie Moricle, Employment Facilitator
Read the case study“The team has been disciplined, sincere, and helpful in reducing our workload so we can focus on other areas of the business.”
Sanjay Kapoor, COO and Partner
Read the case study“Working with Remote Employee has strengthened our organization by improving efficiency and increasing capacity. It’s not just a cost strategy—it’s about building a more efficient, scalable organization.”
Misty Walter, Business Operations Manager
Read the case study“Remote Employee gave us access to highly skilled talent we couldn’t afford locally.”
Carrier executive
Read the case study“It required a highly capable, detail-oriented professional who could manage a complex process end-to-end. Remote Employee helped us find exactly that talent, and the results speak for themselves.”
Amazon executive
Read the case studyPick a time with a recruiter who has staffed audit and collections roles before.
Times in your time zone · Video call, 10 minutes
Booking your call…
Talk to a recruiter, post the role, or look through pre-vetted collections and finance staff. Start wherever fits.
Tell us how collections run today. We’ll show you what it would cost to bring in more of what you’re owed, and how soon we could start.
Book a 10-minute callSend the job description for your auditor, analyst, or collector. We’ll shortlist people who’ve done that exact work.
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