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How We Cut AFCO’s Costs by 40% While Doubling Their Collections Performance

AFCO doubled its collections performance while reducing costs. Achieved through a dedicated global remote team and proven offshoring solutions.
Afco logo
“To perform our core functions, we need professionals who can not only read financial statements but understand the broader context and communicate effectively with customers to collect additional premiums.”
AFCO Executive

AFCO

Industry:

Financial Services & Insurance

Positions:

Audit, Collections & Financials

Seats:

Specialists & Analysts

The Situation: Disconnected Functions Slowing Performance

AFCO’s audit and collections functions were disconnected, creating inefficiencies, poor customer communication, and declining recovery rates. Highly paid auditors couldn’t collect, and collectors didn’t understand the numbers. 

AFCO image 1
AFCO 2 scaled

The Problem: Misalignment Between Audit and Collections

The real issue is not about the collections team’s performance. It was process and operations misalignments. 

 

  • No connection between audit calculations and collections efforts  
  • Poor customer communication due to lack of financial context  
  • Rising costs driven by CPA-level audit work  
  • Declining collections performance and customer satisfaction  

Because of this, the results were stalled. Work was duplicated, communication broke down, and costs continued to rise. There was no system connecting accuracy with execution. 

The Solution: A Specialized Team Built for Accuracy and Execution

We deployed a specialized, hybrid remote workforce that combines technical expertise with execution power. We didn’t separate audits and collections. We aligned them. 

 

  • We sourced CPA-level talent globally at a fraction of domestic cost 
  • We built a blended team of auditors and collectors working side by side 
  • We enabled real-time access to audit data for collections teams 
  • We improved customer communication by giving teams a full financial context 
  • We created a scalable model that combines high-skill talent with operational efficiency 
AFCO 3 scaled
AFCO 1 scaled

The Outcome: 40% Cost Reduction and 2X Increase in Collections Performance

What was once disconnected and inefficient became a high-performing system. With the help of our offshoring solutions, 

 

  • Total program costs were reduced by 40% 
  • Audit accuracy increased by 30%  
  • 100% improvement in year-over-year collections performance 
  • Customer communication became clearer and more effective  
  • A scalable financial operations model was established  

This didn’t just help AFCO reduce operational costs. It improved how their business performs. AFCO now runs a more efficient, aligned, and scalable financial operation, powered by a high-performing remote workforce built to execute and scale. 

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Why Companies Choose Remote Employee® 

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Reduce labor costs, not talent. 

Reduce payroll costs by up to 70% without compromising employee retention, productivity, quality, or performance in the role. 

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You meet candidates directly and retain full decision-making authority over who joins your team. No blind placements. 

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Build teams that stay. 

High retention supported by professional offices, employee benefits, and on-the-ground operational support. 

Talk to an Offshoring Specialist

Speak to one of our industry specialists.   We’ll help you build your remote team. 
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