Tap into a support center that can be there for your customers 24/7/365 with customer service call center outsourcing.
Increase customer satisfaction and save up to 40% on labor costs when you work with Remote Employee.
Why choose Remote Employee for customer service outsourcing?
We had the opportunity to source a dedicated team with Remote Employee. They deliver a high-quality level of customer service that exceeds our business partners internal quality monitoring metrics beating their own internal expectations!
Our businesses success is based on providing customized solutions to our clients. When deciding to expand our team to the Philippines I was apprehensive that we would not give the same quality of services. The Remote Employee team quickly helped our high-level staff in the US give better service to our clients. They seamlessly integrated into our daily operations and has become an important part of our success.
For us, we struggled to grow because it became increasingly difficult to hire the appropriate staff within our budgets. On the flipside, we knew we couldn’t scale without the right resourcing in place. Remote Employee has become a vital part of our growth strategy.
As an operations leader of a Call Center, I was once asked “What do you do if you need to source 90 account representatives to go live on a project within 90 days?” My initial thought was asking for more time. Remote Employee helped us develop a model that enables on demand capacity & scaling that gave us a competitive edge when that question became a reality.
Working with Remote Employee has been amazing. The team is outstanding and very hard working. They are passionate about serving our company and clients, and the quality of the work has been exemplary.
We utilize Remote Employee’s outsourcing platform to hire the most talented resources at an affordable price. It has made us more efficient & competitive as a company and allowed us success in a very competitive market.
I’ve been with Remote Employee from the start and in that time, I have utilized staff across a wide range of roles including Back Office Administration, Customer Service, Accounting, Customer Helpdesk, Marketing & Creative, Network Security, Lead Generation, Quality Monitoring & QA, & Web & Mobile Development experts. Their expertise has been invaluable to my company.
Phone & Product Support
Keep customer service polite and personable with phone support, delivered in a neutral accent when you work with Remote Employee for e-commerce customer service outsourcing.
Recruiting, Training, and Staffing
Maintain high ROI for your customer service outsourcing pricing when you vet and only hire the highest quality candidates—thanks to Remote Employee’s built-in candidate checks.
Learn the ins and outs of your market, and equip your team with leading customer retention practices when you rely on one of the leading companies in outsourcing customer service.
If you’re in need of competitive e-commerce customer service outsourcing, our agents are available for live chats 24/7.
Trust your business’s reputation to a team at the best customer service outsourcing companies for e-commerce, services, support, and more.
Gather and execute on all actionable customer service data with our customer service outsourcing e-commerce reporting services.
Let us handle the management of your CRM platform—your team will focus on delivering the best in customer service.
Ensure optimal customer care with a reliable and proven e-commerce customer service outsourcing contact center—able to solve problems from technical issues to simple problems.
Benefit from there than just remote customer service representatives; get market research that provides insights and helps lower customer attrition.
Customer retention rate
Reduction in labor costs
Founders’ combined experience
Remote Employee cuts the cost of outsourcing customer service while guaranteeing the best in customer satisfaction.
Easily manage your entire customer service operation so you can get back to doing what you do best—growing your business.
When you choose Remote Employee for your customer service outsourcing company you get:
Don’t entrust your customers’ satisfaction to a firm that will provide just the basics; work with one of the leading outsourced call centers providing a wide variety of services.
Safeguard customer data when you work with the unique, leading BPO with services including:
Get the most out of your remote customer service positions and small business customer service outsourcing with Remote Employee.
With a 97% customer retention rate, we know a thing or two about the importance of customer service. That’s why your team members are equipped with e-commerce knowledge and how business models work.
Provide the service your customers deserve—all without breaking the bank.
Work with friendly, intelligent, articulate customer service reps ready to provide support with the latest in service technology.
Scale customer service seamlessly with a BPO team as informed and trained as your own in-house staff.
Hire the best customer service team in the Philippines—all without any of the stress. We’ve got you covered.