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Chicago Customer Service

Build a Chicago customer service team in the Philippines that costs less, stays longer,
and delivers the same quality as local hires.
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Remote Employee

Stop Adding More to Your Overhead for Better Customer Service

Hand-pick customer support pros in the Philippines while cutting payroll by up to 70%.

End the hiring chaos with seasoned staff who stay. Connect with experienced customer support professionals who stick around.

Drop overhead costs and keep full visibility into every dollar spent. Slash payroll expenses by up to 70% while staying in full control of your budget.

Interview and choose your customer support hires face-to-face. Get the final say on who joins your team by interviewing candidates directly. Train them your way.

Deliver consistent, high-quality service with fluent, accent-neutral reps. Get polished professionals who can resolve issues quickly and represent your brand well.

Skip the HR headaches. We take care of the details, from taxes and benefits to office space, call routing, and compliance, so you don’t have to.

Book a Free Consultation

Why Leaders Choose Remote Employee®

Discover how companies like yours have unlocked affordable, high-quality customer support.

SCG

I’ve been with Remote Employee® from the start and in that time, I have utilized staff across a wide range of roles including Back Office Administration, Customer Service, Accounting, Customer Helpdesk, Marketing & Creative, Network Security, Lead Generation, Quality Monitoring & QA, & Web & Mobile Development experts. Their expertise has been invaluable to my company.

American Cable & Telephone LLC

We utilize Remote Employee’s outsourcing platform to hire the most talented resources at an affordable price. It has made us more efficient & competitive as a company and allowed us success in a very competitive market.

Source Point Rewards

Working with Remote Employee® has been amazing. The team is outstanding and very hard working. They are passionate about serving our company and clients, and the quality of the work has been exemplary.

Account Acumen

As an operations leader of a Call Center, I was once asked “What do you do if you need to source 90 account representatives to go live on a project within 90 days?” My initial thought was asking for more time. Remote Employee® helped us develop a model that enables on demand capacity & scaling that gave us a competitive edge when that question became a reality.

Simple Connect

For us, we struggled to grow because it became increasingly difficult to hire the appropriate staff within our budgets. On the flipside, we knew we couldn’t scale without the right resourcing in place. Remote Employee® has become a vital part of our growth strategy.

Pro Chroniccare

Our businesses success is based on providing customized solutions to our clients. When deciding to expand our team to the Philippines I was apprehensive that we would not give the same quality of services. The Remote Employee® team quickly helped our high-level staff in the US give better service to our clients. They seamlessly integrated into our daily operations and has become an important part of our success.

SCG

I’ve been with Remote Employee® from the start and in that time, I have utilized staff across a wide range of roles including Back Office Administration, Customer Service, Accounting, Customer Helpdesk, Marketing & Creative, Network Security, Lead Generation, Quality Monitoring & QA, & Web & Mobile Development experts. Their expertise has been invaluable to my company.

American Cable & Telephone LLC

We utilize Remote Employee’s outsourcing platform to hire the most talented resources at an affordable price. It has made us more efficient & competitive as a company and allowed us success in a very competitive market.

Source Point Rewards

Working with Remote Employee® has been amazing. The team is outstanding and very hard working. They are passionate about serving our company and clients, and the quality of the work has been exemplary.

Account Acumen

As an operations leader of a Call Center, I was once asked “What do you do if you need to source 90 account representatives to go live on a project within 90 days?” My initial thought was asking for more time. Remote Employee® helped us develop a model that enables on demand capacity & scaling that gave us a competitive edge when that question became a reality.

Simple Connect

For us, we struggled to grow because it became increasingly difficult to hire the appropriate staff within our budgets. On the flipside, we knew we couldn’t scale without the right resourcing in place. Remote Employee® has become a vital part of our growth strategy.

Pro Chroniccare

Our businesses success is based on providing customized solutions to our clients. When deciding to expand our team to the Philippines I was apprehensive that we would not give the same quality of services. The Remote Employee® team quickly helped our high-level staff in the US give better service to our clients. They seamlessly integrated into our daily operations and has become an important part of our success.

Chicago Businesses, Stop Letting Customer Service Drain Your Budget

Eliminate Staffing
Headaches

No more scrambling to replace walkouts or wasting hours on interviews that go nowhere. Tap into a pool of seasoned professionals ready to hit the ground running.

Full-Scope
Support

Cover the entire spectrum of customer service functions, from call overflow to resolving complex tickets. Work with Fortune 500-quality offshore employees for your customer service in Chicago.

Clear Communication,
Every Time

Make sure your customers never deal with confusion or miscommunication. All of our Remote Employees speak in accent-neutral English.

Cut Payroll,
Not Quality

Cut expenses by as much as 70% compared to local hires, while still gaining professionals with years of proven experience. Fortune 500 companies already do this. Now you can too.

Keep the Power
in Your Hands

Make the hiring decisions. Interview candidates directly, choose the right fit, and train them to match your company culture and standards.

Scale Without
the Bloat

Whether you need five employees or fifty, keep it simple to ramp up or slim down. Meet seasonal spikes or new growth without adding permanent overhead.

24/7 Coverage
Made Affordable

73% of customers will switch to your competitor if your business hasn’t addressed the issue. Stop losing customers to slow responses or after-hours silence. Deliver around-the-clock support without inflating costs.

Seamless System
Integration

Work with offshore hires that use the same tools and CRMs your team already runs on. Our IT experts make sure everything syncs, so workflows stay smooth.

Professional Environment,
Guaranteed

Trust that your Remote Employees work from a modern office equipped with enterprise-grade connectivity and tech.

Proud to 
partner with

Hear Our Candidates Speak English

Click on the samples below to hear our candidates.

How Much Can I Save ?

Savings Calculator

How Much Can You Save?

15
$50,000

Real Cost per Person

$0
$0

Total Projected Savings*

$0

* Projected savings are for reference only and may vary depending on employee experience and skill level. The calculation considers a 30% additional cost per employee on top of their salary due to HR administration, benefits, payroll, taxes and other overheads.

Take Control of Your Customer Support Costs

Hire your own Remote Employee® in the Philippines, keep direct oversight, and cut payroll by up to 70%. All while delivering better service to your customers.

Book Your Free Consultation
Chicago Customer Service

eCommerce Support Specialists

Deliver consistent buyer experiences with trained professionals who handle inquiries, returns, and order issues.

Remote Employee® provides eCommerce support staff skilled in managing online marketplace questions, tracking orders, and resolving platform-related issues. They integrate with your existing tools to maintain prompt and accurate customer responses.

Your team gains time to focus on product growth while remote staff manage daily customer interactions.

Customer service in Chicago

97%

Client retention rate

#2

BPO ranked in the US and the Philippines

60+

Years of leadership experience

Build a Smarter Customer Service Team with Remote Employee®

Typical offshore staffing firms limit your control and visibility. Remote Employee® connects you directly with skilled customer service professionals who operate as a true extension of your team.

We’ve built the Class A offices, enterprise-ready infrastructure, and compliance systems. This way, you can focus on customer satisfaction, not logistics.

Here’s what makes us different:

  • Direct access, real control: You handpick, train, and manage your agents as if they were in-house.
  • Trained professionals, fluent communication: Our candidates bring experience in helpdesk, live chat, and phone support.
  • Secure, flexible operations: Agents work from monitored, high-availability offices with reliable tech and schedules that match your business hours.
  • Scalable and compliant staffing: We manage payroll, HR, and local compliance while you scale teams up or down with zero disruption.

Remote Employee

2nd Floor – Unit A, Pasudeco Tower 1 Capitol Boulevard, San Fernando, Pampanga Philippines

Request a Quote

(844) 680-0626
Bilingual customer service in Chicago, IL

Cut What’s Not Working. Keep the Quality.

Hiring customer service associates in Chicago means steep wages, constant turnover, and the extra burden of training and equipment.

Remote Employee® flips that model. We give you instant access to professionals already equipped with the tools and infrastructure they need.

Pick from specialists in inbound sales, CRM management, multi-channel support, technical troubleshooting, and more, all ready to plug into your workflows.

We supply the benefits, HR compliance, and fully equipped office spaces. You supply the direction. That’s how you scale without carrying the dead weight of extra overhead.

Frequently Asked Questions

Will I lose control over who supports my customers?

Not at all. With Remote Employee®, you stay in charge of the hiring process. You interview candidates one-on-one, just like you would with a local hire, and only move forward with those who fit your standards and culture.

Once they’re on board, you manage training, goals, and expectations directly. We handle the background logistics, like payroll, HR compliance, and office setup, while you maintain full oversight.

Can Remote Employee® scale with my company’s growth?

Yes. One of the biggest advantages of working with us is flexibility. Whether you need to quickly add a handful of reps to handle seasonal spikes or expand into a large support operation, scaling is simple.

There’s no need to worry about finding office space, hiring extra HR staff, or investing in additional tech. We supply everything, including equipment, benefits, and compliance, so you can scale up or down whenever you want.

How do I know communication with customers won’t suffer?

All Remote Employee® staff are fluent in English, with accent-neutral delivery that makes conversations smooth and professional.

They’re trained to represent your brand with the same polish and empathy as an in-house Chicago team.

With clear communication, your customers won’t experience awkward interactions, misunderstandings, or service frustrations. Instead, they’ll get responsive, consistent, and articulate support at every touchpoint.

Do you provide bilingual customer service in Chicago, IL?

Yes. Remote Employee® offers bilingual customer service options for Chicago businesses that need multilingual support.

If your customers prefer English, Spanish, or other languages, we can match you with professionals who speak fluently and deliver excellent communication.

You’ll avoid the high costs of sourcing bilingual employees locally while still delivering the same professional, accent-neutral, and reliable service.

Book a Call

Stop Overpaying for Customer Support

One quick call is all it takes to see how much your Chicago business can save with Remote Employee®.

Cut payroll costs by up to 70%, keep full control over who you hire, and give your customers the reliable support they deserve.

We’ll walk you through the process, show you real savings, and connect you with seasoned professionals ready to work from day one.

Remote Employee

Cut Costs, Not Corners in Customer Support

Say goodbye to constant rehiring. Work with seasoned professionals who stick, giving your business long-term reliability.

Cut labor costs while knowing exactly where your money goes. No hidden fees, and no bloated overhead. Just straightforward pricing.

Meet candidates face-to-face. Choose the right fit, and train them your way. You stay in the driver’s seat.

Keep communications with customers clear. Accent-neutral English and polished delivery mean your customers always get professional, efficient support.

Get the employees you want without the HR burden. We handle payroll, benefits, compliance, and infrastructure.

Book a Free Consultation